*All apparel orders will not be processed until Auckland is at level 3. Delivery may then be pushed out to 3 weeks with the back log. Thanks for your support.

Delivery & Returns

Delivery will be approx. 7-10 working days from order placement. Our aim is to have these dispatched within 5-7 working days. 

We offer free shipping New Zealand wide!
We are shipping some selected merchandise to Australia which is charged at checkout. This service is tracked. 

These items are printed on order so please do take note of the size charts against each product and choose carefully. 

Returns & Exchanges 

We are happy to exchange your purchase if the product is faulty.

Our policy lasts 5 days. If 5 days have gone by since you received your order unfortunately we cannot offer an exchange. 

To be eligible for a return or an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please send it to: WBM Limited, 50 Woodard Terrace, Somerfield, Christchurch 8024, New Zealand.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at janelle@withersandco.nz.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at janelle@withersandco.nz and send your item to: WBM Limited, 50 Woodard Terrace, CAN, Christchurch 8024, New Zealand.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item.